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Support Services

From launch to long-term success, we help life science tools reach and thrive in the market. With deep expertise in microfluidics and life science instrumentation, we offer flexible, hands-on support across the entire product life-cycle - from market entry to customer service and operational scale-up.

A team built around products

With scientists, engineers, marketers, and operators in one team, we turn ideas into instruments that thrive in labs.

Expertise across the journey

From go-to-market strategy to scaling manufacturing, we understand the full life-cycle of life science and microfluidics products, and how to help them succeed.

Support that scales with you

Need help with go-to-market strategy? CRM setup? Onboarding, installations, or repairs? We offer flexible, hands-on services to reduce overheads while keeping quality high.

Our key offerings

Sales Support

CRM setup and management, prospecting

Marketing

Go-to-market strategy, product positioning, branding, website development

Applications

Applications development, protocol development, customer support, virtual and in-person installations

Engineering

Field service engineering support, preventative maintenance visits, instrument repair,
design engineering for instrument cost reductions, software support

At Blacksheep, we do not just build instruments - we help you build a business.
Need support beyond R&D?

Let's talk
Let's talk

Our support cases

ISB case study

US Life Sciences Instrument Company

This company launched their instrument and consumables early in the development to get to revenue quickly. Modest sales and high customer support demands led to unsustainable costs. Leadership scaled back to a lean operation to reassess strategy.

Blacksheep Sciences trained on the system and now supports end users, enabling the company to meet obligations and close pipeline sales. On-demand engagement with Blacksheep Sciences cuts overheads by over 75% without sacrificing service quality.

Additionally, we developed a user-friendly CRM to boost sales and are redesigning the instrument to lower production costs.

Simplify operations without losing quality
Simplify operations without losing quality

UK Life Sciences Tool Company

This early-stage company acquired an instrument and microfluidic consumable platform through a re-founding process. With limited resources, they needed to enter the market quickly and establish commercial momentum.

Blacksheep Sciences supported at every step: we designed their new branding, built their website, helped develop key customer relationships, provided technical support for chip calibration and coating processes, and created high-quality sales collateral.

Our integrated support allowed them to build product credibility, generate early revenue, and begin scaling with confidence.

Move faster with the right support
 Move faster with the right support
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