Support Services

Full-spectrum support for life sciences success

From launch to long-term success, we help life science tools reach and thrive in the market, building on strong foundations in scientific instrument and system development. With deep expertise in microfluidics and life science instrumentation, we offer flexible, hands-on support across the entire product life-cycle - from market entry to customer service and operational scale-up.

A team built around products

With scientists, engineers, marketers, and operators in one team, we turn ideas into instruments that thrive in labs.

Expertise across the journey

From go-to-market strategy to scaling manufacturing, we understand the full life-cycle of life science tools and microfluidic systems, and how to help them succeed.

Support that scales with you

Need help with go-to-market strategy? CRM setup? Onboarding, installations, or repairs? We offer flexible, hands-on services to reduce overheads while keeping quality high.

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Our key offerings

Our support services are designed to complement life science tool development, scientific instrument development and microfluidic workflows.

Sales operations support

CRM setup and management, prospecting support, pipeline coordination and customer follow-up.

Go-to-market support

Product positioning, launch planning, sales collateral, website content and campaign support.

Applications support

Applications development, protocol development, customer support, virtual and in-person installations

Engineering support

Field service engineering support, preventative maintenance visits, instrument repair,
design engineering for scientific instrument optimisation and cost reduction, software support

How we plug in

Understand the product

We learn the system, workflow, customer base and commercial context so support is grounded in how the product is actually used.

Fill the gaps

We provide targeted support where your team needs extra capacity, from applications and engineering to sales operations and marketing.

Improve as you scale

We help refine processes, documentation, customer support and technical delivery so the product can keep moving without adding unnecessary overhead.

Our support cases

Reducing support overhead after an early instrument launch

A US life sciences instrument company launched their instrument and consumables early in the development to get to revenue quickly. Modest sales and high customer support demands led to unsustainable costs. Leadership scaled back to a lean operation to reassess strategy.
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Blacksheep Sciences trained on the system and now supports end users, enabling the company to meet obligations and close pipeline sales. On-demand engagement with Blacksheep Sciences cuts overheads by over 75% without sacrificing service quality.
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Additionally, we developed a user-friendly CRM to boost sales and are redesigning the instrument to lower production costs.

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Building commercial momentum after refounding

An early-stage UK life sciences tool company acquired an instrument and microfluidic consumable platform through a re-founding process. With limited resources, they needed to enter the market quickly and establish commercial momentum.
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Blacksheep Sciences supported at every step: we designed their new branding, built their website, helped develop key customer relationships, provided technical support for chip calibration and coating processes, and created high-quality sales collateral.
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Our integrated support allowed them to build product credibility, generate early revenue, and begin scaling with confidence.

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